Shipping policy
Production time
Every piece is made to order. Production takes 1 to 2 business days before your parcel leaves the facility. Orders placed on weekends or holidays enter production the next business day. During launches and peak seasons this can stretch by a few days, and we'll say so on the site when it does.
Delivery estimates
Once your order ships, expect:
- United States: 3 to 7 business days
- Canada: 5 to 10 business days
- United Kingdom and Europe: 5 to 12 business days
- Australia and New Zealand: 7 to 15 business days
- Rest of world: 10 to 20 business days
These are estimates, not guarantees. Carriers and customs move at their own pace and we don't control either.
Where we print from
We work with production partners in several countries and route each order to the facility closest to you. If you order more than one item, they may be made at different facilities and arrive in separate parcels on different days. Nothing is missing, it's just on its way.
Tracking
You'll receive a tracking link by email as soon as your parcel leaves the facility. Tracking can take 24 to 48 hours to start updating. If it hasn't moved after 5 business days, email us at info@nyctra.store with your order number.
Shipping cost
Shipping is calculated at checkout based on your address and order size. Any free shipping threshold is shown on the cart page.
Customs and import duties
Orders shipped outside the production country may be subject to import duties, taxes, or handling fees charged by your local authorities. These are set by your country, not by us, and are not included in what you pay at checkout. You're responsible for them. If a parcel is refused at customs and returned, we can refund the item cost but not the shipping.
Address accuracy
Check your address before you confirm. If a parcel is returned because the address was wrong or incomplete, we'll reship it once you cover the reshipping cost.
Lost or stuck parcels
If tracking shows no movement for 15 business days, or your parcel is marked delivered but never arrived, contact us within 30 days of the last tracking update. We'll open an investigation with the carrier and replace the order at our cost if it's confirmed lost.
Delays we can't control
Weather, customs backlogs, carrier strikes, and public holidays all cause delays. We'll help you chase anything that's stuck, but we don't issue refunds for late delivery on its own.