Refund policy
How we make things
Every Nyctra piece is printed after you order it. Nothing sits in a warehouse waiting for a buyer. This keeps our range tight and our waste low, but it also means we can't accept returns for change of mind or for the wrong size ordered. Please check the size guide on each product page before you place your order.
When we will replace or refund
We will send a replacement or issue a full refund, at no cost to you, if:
- The print is misaligned, faded, cracked, or incorrect
- The item arrived damaged or defective
- You received the wrong item or the wrong size from what your order confirmation shows
Please record an unboxing video. We ask for one continuous video that starts with the sealed parcel, shows the shipping label clearly, and continues without cuts until the item is fully unwrapped and laid flat. This is how we tell a production fault from transit damage, and it's what lets us approve most claims immediately instead of asking you to send anything back.
Contact us within 30 days of delivery at info@nyctra.store with your order number, the unboxing video, and clear photos of the item and the print. We don't need the item shipped back in most cases. We'll confirm within 5 business days.
Order changes and cancellations
Orders can be changed or cancelled within 7 hours of purchase, before production begins. After that, the piece is already being made and we can't stop it. Email us as soon as possible if something is wrong.
Wrong address
Make sure your shipping address is correct at checkout. If a parcel is returned to us because the address was incomplete or incorrect, you'll be responsible for the reshipping cost. If the parcel is lost in transit and never marked delivered, we'll replace it at our cost.
Sale and clearance items
Items marked final sale are covered for defects and printing errors only.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our position
We'd rather fix a problem than argue about one. If something we made isn't right, tell us and we'll sort it. That's the whole policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at manhquangls2310@gmail.com.